Terms of Service

Welcome to Stoneelivo (hereinafter referred to as “we” or “us”).

These Terms of Service are intended to clarify your rights, obligations, and the rules involved when accessing and using our website. To ensure you fully understand our services and usage guidelines, please read these terms carefully before using our services.

By accessing, browsing, or performing any operations on our website, you acknowledge that you have understood and agreed to all provisions of these Terms. If you do not agree with any part of these Terms, please refrain from using our services.

1. Scope and Basic Principles

These Terms apply to all activities conducted on our website, including but not limited to browsing product information, creating and managing accounts, placing orders, making payments, checking order status, requesting after-sales services, and interacting with customer support.

These Terms constitute the overall agreement between you and us regarding the use of our online services and remain effective during your use of the services.

2. Account Management and Usage Rules

When registering or using an account, you must provide truthful, accurate, and complete information, and promptly update any changes to your information.

You are responsible for properly safeguarding your account and login credentials and are liable for all activities performed under your account. If you detect any unusual activity, please contact us immediately.

We are responsible for daily website maintenance, technical support, and content updates and will take reasonable measures to ensure system security and stability. However, we are not responsible for issues caused by user errors, inaccurate information, network interruptions, or other factors beyond our control.

3. Product Information and Website Content

Product images, descriptions, specifications, stock status, and pricing displayed on the website are based on real-time information. We strive to ensure accuracy and timely updates.

If discrepancies occur due to system updates or technical reasons, the information displayed on the order confirmation page shall prevail. In case of obvious errors, we will correct them promptly and communicate any resolutions with you.

4. Order Submission and Payment Process

After placing an order and completing payment successfully, the order enters the processing stage. We will review the order and arrange subsequent steps within a reasonable time.

If order information is incomplete, stock is insufficient, or payment status is abnormal, we may contact you using the information you provided to ensure smooth order processing.

5. Shipping

All orders will be dispatched within the specified processing time. Please refer to the Shipping Policy page for detailed processing times and estimated delivery dates.

Actual delivery times may vary due to logistics, holidays, or other factors. We will monitor your order status and strive to ensure timely delivery.

6. Order Cancellation

You may request to cancel an order before it is fully processed. We will verify the order status and assist with the cancellation as soon as possible.

Once the order has entered the shipping or subsequent processes, cancellation requests may not be accepted. Final eligibility depends on the actual order status.

7. Returns and Exchanges

If you need to return or exchange an item, please submit a request within the specified period according to our Return & Exchange Policy.

After verification, we will provide a resolution appropriate to the situation to protect your rights and ensure a smooth shopping experience.

8. Refunds

Refunds for eligible orders will be processed via the original payment method after verification.

The time for the refund to be credited may vary depending on the payment method and processing cycles.

9. Dispute Resolution and Updates to Terms

In the event of any disputes arising from the use of our services, both parties should first attempt to resolve them through friendly consultation.

We reserve the right to update or modify these Terms as needed. Updated Terms will be posted on the website and take effect from the date of publication. We recommend checking regularly for the latest version.

10. Privacy and Information Security

We will collect and process your personal information in accordance with our Privacy Policy, solely for purposes such as order fulfillment, customer service, and service optimization.

We implement reasonable administrative and technical measures to ensure the security of your information and maintain system stability.

11. Intellectual Property

All content on the website, including but not limited to text, images, graphics, page layout, and structure, is protected by applicable intellectual property laws. No individual or entity may copy, distribute, or use it for other purposes without permission.

12. Limitation of Liability

To the extent permitted by law, we are only liable for direct losses caused by our own fault. We are not responsible for indirect, incidental, or unforeseeable losses.

13. Continuing Effect of Terms

These Terms of Service take effect upon publication and remain valid throughout your use of the services. If any provision is deemed invalid, the remaining provisions shall remain in full force.

14.Contact Us

Address: 4550 KAREN AVE APT 256, LAS VEGAS, NV 89121-7633, US
Customer Service Phone: +1 (725) 710-7932
Customer Service Email: solutions@stoneelivo.com
Online Service Hours: Monday – Friday, 9:00–12:30 & 14:00–18:00 (Central European Time, CET)