Address: 4550 KAREN AVE APT 256, LAS VEGAS, NV 89121-7633, US
Customer Service Phone: +1 (725) 710-7932
Customer Service Email: solutions@stoneelivo.com
Online Service Hours: Monday – Friday, 9:00–12:30 & 14:00–18:00 (Central European Time, CET)
1. Scope of Application
This privacy policy applies to all activities and service processes conducted through our online store, including but not limited to account registration and maintenance, browsing and searching for products, placing orders and making payments, order inquiries, after-sales communication, and interactions with customer support.
By accessing, browsing, or using our online services, you acknowledge that you have fully understood and accepted the content of this privacy policy. We recommend that you read this policy carefully before using our services to clearly understand how we collect, use, and protect your information. If you have any questions about any terms, please contact us before continuing to use the services, and we will provide further clarification.
2. Methods of Information Collection — Cookies and Related Technologies
To ensure the proper functioning of the website and continuously optimize the user experience, we may use Cookies and similar technologies to collect certain necessary access data. These technologies are primarily used to:
Identify your visit status and device information;
Record your language settings and browsing preferences;
Optimize page load efficiency and system response speed;
Analyze access data to improve website structure and service quality.
Cookies are typically small data files used to enhance website functionality and usability. They generally do not contain information that can directly identify you personally. Unless you voluntarily provide relevant information, we will not use Cookies alone to identify your personal identity.
You may manage, restrict, or delete Cookies through your browser settings according to your needs. Please note that disabling certain functional Cookies may affect some page features or the overall browsing experience.
3. Principles of Information Use and Disclosure
We collect and process information according to principles of legality, legitimacy, and necessity, and only use the information within reasonable limits. The information collected is primarily used for:
Completing order processing and fulfilling related service obligations;
Responding to your inquiries, feedback, and after-sales requests;
Optimizing service processes and improving overall user experience;
Ensuring system security, identifying potential risks, and maintaining platform stability.
We highly value the security of your information. Without your explicit consent, we will not use your personal information for purposes unrelated to those above, nor disclose your information to any unrelated third parties without reasonable necessity.
When it is necessary to share information to complete relevant service support, we will implement appropriate administrative and technical measures to ensure information is used within reasonable limits and require the recipients to properly protect the information.
4.Contact Us
Address: 4550 KAREN AVE APT 256, LAS VEGAS, NV 89121-7633, US
Customer Service Phone: +1 (725) 710-7932
Customer Service Email: solutions@stoneelivo.com
Online Service Hours: Monday – Friday, 9:00–12:30 & 14:00–18:00 (Central European Time, CET)
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