Payment Methods

To help you complete your shopping smoothly, here is a concise step-by-step guide:

Step 1: Select Your Desired Products

Browse products through category pages or the search bar. On the product detail page, carefully review specifications, pricing, and related information, then choose the desired style and quantity.

Once confirmed, click the “Add to Cart” button.

Step 2: Review Cart and Confirm Order

Go to your shopping cart page to check that the selected products and quantities are correct. The system will automatically calculate the subtotal and any applicable shipping fees.

After confirming, click Secure Checkout to proceed to the payment page.

Step 3: Fill in Shipping Information

Accurately provide a delivery address within Australia, including street name, house number, state, and postal code. Also provide a valid phone number and email address to receive order updates.

Incorrect information may cause delivery delays, so please double-check before submitting.

Step 4: Complete Secure Payment

We currently support the following credit card payment methods:

• Visa

• MasterCard

• JCB

• Discover

All transactions are processed through a secure encryption system to protect your payment information.

Once payment is successful, an order confirmation email will be automatically sent to your inbox.

Step 5: Order Processing and Shipping

After confirmation, your order will enter the processing stage. Once shipped, you will receive a notification containing tracking information. You can use the tracking number to check the delivery status.

Step 6: Receiving and After-Sales Support

Please inspect the packaging and products upon receipt. If you have any questions or need assistance, you can submit an inquiry through the Contact Us page.

We are committed to providing a clear, efficient, and worry-free shopping experience.

Step 7: Contact Us

Address: 4550 KAREN AVE APT 256, LAS VEGAS, NV 89121-7633, US
Customer Service Phone: +1 (725) 710-7932
Customer Service Email: solutions@stoneelivo.com
Online Service Hours: Monday – Friday, 9:00–12:30 & 14:00–18:00 (Central European Time, CET)