GDPR

Welcome to our website! We highly value your privacy and the security of your personal information. This Privacy Policy aims to provide clarity on how we collect, use, store, and protect your information, ensuring that your data is handled transparently, securely, and responsibly.

1. Information We Collect

When you use our website, place orders, or interact with us, we may collect the following types of information:

• Personal Information: Such as your name, email address, phone number, and shipping address, used for order processing and customer service.

• Payment Information: Including credit card type and transaction details, used to securely complete payments.

• Website Usage Information: Pages visited, browsing behavior, shopping preferences, etc., used to improve website experience and optimize performance.

• Communication Records: Chats, emails, or messages with customer service, used to respond to inquiries, handle complaints, or collect feedback.

This information helps us provide a smooth shopping experience, timely customer support, and secure transactions.

2. How We Use Your Information

The information we collect is primarily used to:

• Complete and fulfill your orders.

• Process payments and manage deliveries.

• Improve website functionality, optimize user experience, and provide personalized recommendations.

• Send marketing or promotional messages you have agreed to receive.

• Comply with legal obligations and prevent fraud or illegal activities.

3. Data Storage and Security

Your information is stored in secure servers and systems, protected through:

• Data encryption and secure transmission

• Strict access controls and permission management

• Regular security audits and risk assessments

• Employee privacy and security training

We take reasonable measures to ensure that your personal information is not accessed, disclosed, or altered without authorization.

4. Third-Party Sharing

To fulfill orders or provide services, we may share certain information with the following third parties:

• Payment service providers

• Delivery and logistics companies

• Website analytics and technical service providers

All third parties are required to adhere to strict data protection standards and use the information only for agreed purposes.

5. Your Privacy Rights

You have the following rights:

• Access and obtain a copy of the personal information we hold about you

• Request corrections, updates, or deletion of your information

• Choose to restrict or object to specific processing (e.g., direct marketing)

• Withdraw consent you have previously given (where applicable)

To exercise these rights, you can contact our customer service team at any time, and we will assist you in the process.

6. Cookies and Tracking Technologies

Our website uses cookies, pixels, and similar technologies to:

• Provide a personalized experience

• Analyze website usage

• Improve functionality and performance

You can manage, restrict, or delete cookies via your browser settings, although some features may be affected.

7. Policy Updates

We may update this Privacy Policy to reflect business or legal requirements. All updates will be posted on this page with an effective date. We recommend reviewing it periodically to stay informed of any changes.

8. Contact Us

Address: 4550 KAREN AVE APT 256, LAS VEGAS, NV 89121-7633, US
Customer Service Phone: +1 (725) 710-7932
Customer Service Email: solutions@stoneelivo.com
Online Service Hours: Monday – Friday, 9:00–12:30 & 14:00–18:00 (Central European Time, CET)